Ultimately, take whatever the user types and do your best to come up with a rule. There are also people who use their middle name, like E. Cummings type names, they're about as frequent as O'Brians but less consistent. I know about this and still find I often enter my name on forms as Chris_ and Kelley. You can specify Last/First and anyone currently in China or Korea will always flip those.Īlways strip leading and trailing spaces. And van Name or Name von Name customers too.įirst/Last ordering doesn't matter really, so long as that customer is consistent. There are McDonalds and Mc Donalds type entries from my customers. Worry about the space people and work more extra hours for handling these. Spaces in URLs are handled almost automagically, so to me this is the least of your worries. Spend more time on input validation & handling With our web app, we can search on anything. Of all the things we tried, this best helps telephone support with Quickbooks as the operator's sole tool. Then as we encounter a customer that moved or name is different, we change that account's name to Last, First - OLD and may or may not later go back and merge the customers (historically requires Single User mode). Last, First - zip is what we ended up deciding upon for our Quickbooks "customer name" and I do lots of work around eliminating any spaces outside of the " - " separator. The Google is in everyone's lives and only a few are completely without a Google account. IMHO, force people with an OpenId or Google login. We are keying everyone on their email addresses, which isn't perfect but about the best we could come up with. I have some customers who gave us their name 4 or 5 different ways, and that doesn't include the Pat/Patrick like cases. I go on a lot about this below.Īllow for name changing. My application to import customer records and information into Quickbooks has mangled names for a decade and I never got to the bottom of it until the most recent go at it when a few records would refuse to import. The best I have seen presented thus far is /name/nameĬharacter encoding is definitely going to bite you somewhere as it did me. The question doesn't give me enough context to weigh in too heavily about the technology you are using or are allowed but I'm assuming the platform includes Windows. And in the 20+ years I have been writing code, the single most consistent problem. Your question made me join UX! UI is one of my biggest pet peeves of programming.
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